This Privacy Policy explains how we (“we”, “us”, “our”) collect, use, disclose, and safeguard your information when you visit our website, play Lucky Penny Slot (the “Game”), register an account, make deposits/withdrawals, or otherwise interact with our services (collectively, the “Services”).
We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and other relevant regulations in the jurisdictions where we operate.
By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Full name, date of birth, gender (for age and identity verification)
- Email address and/or phone number
- Username and password
- Payment information (processed securely by third-party payment providers – we do not store full card details)
- Residential address and country (for KYC/AML compliance)
- Government-issued ID documents, proof of address (when required for verification)
- Communications you send to us (support tickets, chat, emails)
Automatically Collected Information
- IP address and approximate geolocation
- Device type, operating system, browser type and version
- Unique device identifiers
- Pages visited, time spent, clicks and interactions with the Game
- Referral source and advertising campaign data
- Cookies, pixels, and similar tracking technologies (see Cookies section below)
Information from Third Parties
- Verification data from identity providers or credit/reference agencies (when you undergo KYC)
- Fraud prevention and risk assessment data from third-party security services
- Social login information (if you choose to sign in via Google, Facebook, etc.)
2. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your gaming account
- To verify your identity, age (must be 18+ or legal age in your jurisdiction), and prevent fraud/money laundering
- To process deposits, withdrawals, and bonus transactions
- To provide customer support and respond to your inquiries
- To deliver the Lucky Penny Slot gaming experience, including random number generation and fair play
- To send important service notifications (account changes, bonuses, withdrawals)
- To comply with legal obligations, licensing requirements, and regulatory requests
- To improve our Services, detect bugs, and develop new features
- To prevent problem gambling and promote responsible gaming (where required by law)
- For marketing purposes (only with your explicit consent)
3. Legal Basis for Processing (GDPR)
Where GDPR applies, we rely on the following legal bases:
- Performance of a contract – to provide you with the gaming services you requested
- Legal obligation – to comply with gambling regulations, AML/KYC laws, tax reporting
- Legitimate interests – fraud prevention, security, service improvement (balanced against your rights)
- Consent – for direct marketing communications and certain cookies
You can withdraw consent at any time (though this may limit some features).
4. Sharing Your Information
We do not sell your personal data. We may share information only in these limited cases:
- With licensed payment processors and banks (for transactions)
- With identity verification, AML/KYC, and fraud prevention service providers
- With regulators, law enforcement, or courts when legally required
- With our parent company, affiliates, or service providers (under strict data processing agreements)
- In the event of a merger, acquisition, or sale of assets (your data may be transferred)
All third parties are contractually obligated to protect your data and use it only for the purposes we specify.
5. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Keep you logged in
- Remember your preferences and game settings
- Analyze site usage and improve performance
- Show relevant promotions (with consent)
You can manage cookies via your browser settings or our cookie consent banner. Note: disabling essential cookies may prevent you from playing.
6. Data Retention
We keep your personal data only as long as necessary:
- Account data – while your account is active + a reasonable period after closure (for legal/tax purposes)
- Transaction records – at least 5–10 years (depending on gambling regulations)
- Marketing data – until you withdraw consent
After retention periods end, data is securely deleted or anonymized.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with your data protection authority
To exercise these rights, contact us at [support email] with proof of identity. We will respond within one month (extendable under law).
8. International Transfers
Your data may be transferred to and processed in countries outside the EEA (including by our service providers). We use appropriate safeguards (Standard Contractual Clauses, adequacy decisions) to protect your data.
9. Security
We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse (encryption, access controls, regular security audits). However, no system is 100% secure – play responsibly and protect your login credentials.
10. Responsible Gaming
We support responsible gambling. If you need help, use our self-exclusion, deposit limits, reality checks, or contact organizations such as Gamblers Anonymous or national helplines.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The new version will be posted here with an updated “Last updated” date. Significant changes will be notified via email or in-game message.
12. Contact Us
If you have questions about this Privacy Policy or your data, please contact:
Email: privacy@luckypennyslot.com Data Protection Officer (if required): dpo@luckypennyslot.com
Thank you for playing Lucky Penny Slot responsibly. Your trust matters to us. 🍀